http://www.soaworld2007.com/ Latest articles from David Richards en Copyright 2008 Sat, 22 Nov 2008 18:09:28 EST http://backend.userland.com/rss 10 http://www.soaworld2007.com/node/208413 CRM-Customer Relationship Management-is a business strategy, not a technology. Every organization employs some method of CRM whether it be a deck of index cards, a spreadsheet, or an expensive proprietary computer system. Until recently, sophisticated CRM systems were reserved exclusively for very large enterprises.<p><a href="http://www.soaworld2007.com/node/208413" target="_blank">read more</a></p> Tue, 06 Jun 2006 11:00:00 EDT http://www.soaworld2007.com/node/208413